Contact Us

info@plorix.us

• Product information
• Order inquiries
• Shipping questions
• Returns and refunds
• Payment-related concerns
• Warranty assistance
• General questions

When contacting us about an existing order, please include your order number and a brief description of your inquiry.

+1 (907) 272-8424

For assistance outside telephone support hours, you can contact us by email or use our live chat service.

Available 24 Hours a Day, 7 Days a Week

Our live chat service provides an additional way to reach customer assistance.

You can use the chat feature on our website for general questions and order-related support.

Availability of immediate assistance for specialized issues may vary.

2607 Fairbanks St

Anchorage, AK 99503

Important: This is our published business contact address. It should not be used as a return shipping address unless our support team specifically instructs you to do so.

We do not advertise walk-in customer pickup or in-person shopping through this address.

How Can We Help?

Need help understanding product specifications, compatibility, or features?

Contact our support team with the product name or link and your question.

For questions about an existing order, provide your order number and the email address used at checkout.

You can also review available tracking information through our order tracking page.

We accept eligible return requests within 30 calendar days after delivery.

Our published policy includes free return shipping and no restocking fee for approved returns.

To request a return, contact our support team with your order number and reason for return.

If your order arrives damaged, defective, or incorrect, please contact us promptly.

We recommend reporting visible shipping damage within 48 hours when possible.

• Your order number
• A description of the issue
• Photographs of the product, if relevant
• Photographs of damaged packaging, if applicable

We will review the issue and explain the available resolution options.

If you need to cancel an order, contact us as soon as possible.

Cancellation availability depends on the order's fulfillment status.

If you experience a product issue that may be covered by a warranty, contact us with the product information and order details.

Warranty coverage depends on the specific product and applicable terms.

You can contact our support team by email or through the contact form on this page.

• Full Name
• Email Address
• Phone Number (Optional)
• Order Number (If Applicable)
• Inquiry Type
• Message
• Attachment (Optional)

Please provide enough information for us to understand your inquiry.

Do not submit payment card security codes, account passwords, or unnecessary sensitive information.

Availability

Email

Messages accepted 24/7

Phone

24/7

Submitted through customer support

Email, phone, or live chat

Email messages can be submitted outside business hours. Response times may vary depending on the nature of the request.

You may find the information you need in our customer service pages:

• Frequently Asked Questions
• Shipping & Delivery
• Returns & Refunds
• Order Cancellations
• Payment Options
• Warranty & Support
• Track Your Order
• Order Help Center

At Plorix, we want customers to have access to clear information and practical assistance throughout their shopping experience.

Whether you're exploring a new product or need help with an existing purchase, our support team is here to assist.