Order Cancellation Policy

Customers may request an order cancellation by contacting our customer support team.

We recommend submitting cancellation requests as soon as possible after placing an order.

Cancellation availability depends on the order's fulfillment status.

An order may become ineligible for direct cancellation once it has been shipped or entered a fulfillment stage that cannot reasonably be stopped.

To request cancellation, contact our support team.

• Order number
• Full name
• Email address used during checkout
• Product or products to cancel
• Reason for cancellation, if you wish to provide one

Our team will review the request and confirm the available options.

Orders that have not yet shipped may be eligible for cancellation.

If the order can be stopped before dispatch, we will confirm the cancellation and arrange the applicable refund.

Submitting a request does not automatically guarantee cancellation because processing and fulfillment may occur before the request is reviewed.

Some orders may enter fulfillment shortly after payment confirmation.

• Inventory allocation
• Order verification
• Product preparation
• Packaging
• Shipping label creation
• Carrier handoff

If processing has started, our team will review whether the order can still be canceled.

We will communicate the result of the request.

Once an order has been shipped, direct cancellation may no longer be possible.

If the package is already in transit, customers may need to wait for delivery and request a return.

Under our standard return policy, eligible products may be returned within 30 calendar days after delivery.

Approved returns include free prepaid return shipping and a $0 restocking fee.

Plorix does not charge a separate cancellation fee for an approved cancellation.

If an order has already shipped, the applicable return process will determine the next steps.

When an order is successfully canceled and payment has already been collected, we will initiate the applicable refund.

Refunds are generally issued to the original payment method.

The time required for funds to appear depends on the payment provider and financial institution.

Bank posting may take approximately 5 business days after refund issuance, although actual timing can vary.

Where an authorization has not yet been captured, the payment provider may release the authorization instead of issuing a conventional refund.

If an order contains multiple products, customers may request cancellation of one or more items.

Partial cancellation availability depends on fulfillment status and technical capabilities.

If the request is approved, the applicable amount will be refunded or the authorization adjusted.

If individual items cannot be canceled separately, our support team will explain the available options.

If you accidentally ordered the wrong product, model, or configuration, contact us immediately.

Include the order number and details of the requested change.

If the order cannot be modified or canceled before shipment, you may be able to use our return process after delivery.

If you entered an incorrect shipping address, contact us as soon as possible.

Address changes depend on the order's fulfillment status and carrier restrictions.

We cannot guarantee changes after dispatch.

If a shipment cannot be delivered, we will review the circumstances and applicable remedies.

If you accidentally placed the same order more than once, contact us immediately.

Provide the order numbers and identify which order you wish to cancel.

We will review whether the duplicate order can be stopped before fulfillment.

In certain circumstances, Plorix may need to cancel an order.

• Product unavailability
• Payment authorization failure
• Unresolved payment verification issues
• Shipping restrictions
• Material pricing or listing errors
• Suspected fraudulent activity
• Other lawful fulfillment limitations

If an order is canceled by Plorix after payment has been collected, we will provide the appropriate refund.

We will not retain payment for goods we cannot fulfill contrary to applicable law.

Certain transactions may require additional verification to protect customers and prevent unauthorized purchases.

If verification cannot be completed, an order may be delayed or canceled.

We will not ask customers to send complete payment card numbers, card security codes, or account passwords through ordinary email or live chat.

If an order was placed through an available installment payment provider, cancellation and refund adjustments may also involve that provider.

The provider's system may update the remaining payment schedule after the refund is processed.

Customers should review their payment provider's account and terms.

If an order cannot be canceled because it has shipped, customers may still qualify for a return.

• 30-day return window
• Defective and non-defective returns
• Change-of-mind returns
• Free return shipping for approved returns
• Prepaid return labels
• No restocking fee

Product condition and eligibility requirements apply.

Nothing in this policy removes rights that customers may have under applicable consumer protection laws.

Where the law requires cancellation, refund, or other remedies, those requirements will apply.

Plorix Electronics Inc.

2607 Fairbanks St

Anchorage, AK 99503

• Shipping & Delivery
• Returns & Refunds
• Payment Options
• Order Help Center